The details of these terms and conditions will not be filed by us. Please print out or save a copy of this document for your records.

1. Introduction

1.1 If you buy digital content or access any free digital content from us you agree to be legally bound by these terms and conditions. 

1.2 This document is only available in English. No other languages will apply to these terms and conditions. 

1.3 When buying any digital content on our site you also agree to be legally bound by:

1.3.1 any other terms and conditions available on our website and any documents referred to in them;

1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and

1.3.3 specific terms which apply to certain digital content. These specific terms will be present on the relevant webpage for the specific digital content. 

All of the above documents form part of this contract as though set out in full here. 

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states that we must give you certain key information before a legally binding contract between you and us is made.

A short, non-extensive summary:

- Our identity and contact details - Main characteristics of the goods / service;

- Functionality of the product / service - Total price of goods / service, including subscriptions and ongoing costs;

- Cancellation information

The full regulations may be found here:

Consumer Contracts Regulations 2013

Consumer Rights Act: Digital Content

(Full URLs available at the end of this document)

2.2 The key information we give you by law forms part of this contract  

2.3 Any changes to key information once a legally binding contract is in place may only be undertaken with your agreement. 

3. Your privacy and personal information

3.1 Our Privacy Policy is available at https://www.creativetechsolutions.co.uk/privacy-policy

3.2 Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 

4. Ordering digital content from us

4.1 Here, we set out how a legally binding contract between you and us is made. 

4.2 You place a product order on the site by clicking on the relevant product from within the online shop, selecting the number of the product, and choosing to ‘add to cart’. This will add a product to your shopping cart. From your shopping cart you will be able to increase, decrease or remove each product in the cart. 

4.3 Once the correct products and quantities have been chosen you will click ‘checkout’ which takes you into the payment window.  

4.4 From the payment window you will be able to enter your personal details and payment details.

Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 

4.5 Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download and/or access the digital content. 

4.6 When you place your order at the end of the online purchase process (e.g. when you click on the ‘make payment’ buttons, we will acknowledge it by email, with a link to your digital download or the login details to your online portal.

4.7 We may contact you to say that we do not accept your order. This is typically for the following reasons: 

4.7.1 the digital content is unavailable;

4.7.2 we cannot authorise your payment;

4.7.3 you are not allowed to buy the digital content from us;

4.7.4 we are not allowed to sell the digital content to you; or

4.7.5 there has been a mistake on the pricing or description of the digital content. 

4.8. We will only have accepted your order when you receive our email containing your download link or portal login details. At this point:

4.8.1 a legally binding contract will be in place between you and us; and

4.8.2 the digital content will be made available to you.

4.9 The digital content on the site is suitable for all ages. However, if you are under the age of 18 whilst you may buy any digital content from the site, payment must be made by someone over the age of 18. 

5. No right to cancel

5.1 When you place an order for digital products, those that consist of an online course will have sections become available to access or download at appropriate intervals. Each time content becomes available, you will continue to have access to it. You acknowledge that accessing or downloading any part of a course means you lose your right to cancel. 

5.2 You do not have the right to cancel this contract once the download of any digital content begins, or once you have accessed your online portal, and you are not entitled to a refund unless the digital content is faulty. 

5.3 This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this page. 

6. Permission to use the digital content

6.1 When you buy the digital content and it is downloaded, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract. 

6.2 The digital content:

6.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

6.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users; 

6.2.3 may not be:

6.2.3.1 copied by you except for a reasonable number of necessary back-ups;

6.2.3.2 changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

6.2.3.3 combined or merged with, or used in, any other computer program; or

6.2.3.4 distributed or sold by you to any third party; 

6.2.4 may include a guide on how to use it. Please read this carefully. This guide is provided where applicable alongside the digital content.

6.2.5 does not include:

6.2.5.1 updates; and

6.2.5.2.new versions

6.2.6 contains information which is owned by us and/or third parties. You

must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings. 

6.3 Except where you have permission to use the digital content under this clause 6, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it. 

7. Access and download

7.1 Once you have placed your order and the Confirmation Email has been sent to you (see clause 4), you will be able to access or download the digital content through our third party platform provider. 

7.2 We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way, click on the relevant description of the course or relevant digital content at any time. 

7.3 If something happens which is outside of our control and affects your ability to access or download the digital content, we will let you know when you can expect to be able to access or download the digital content. 

7.4 If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page. 

8. Payment

8.1 We accept payments by PayPal or Stripe only. We do not accept credit or debit cards, cash or cheques. 

8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 

8.3 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate. 

8.4 Chargebacks and Payment Disputes

The Customer agrees not to initiate a chargeback, payment dispute, or reversal through their payment provider without first contacting Creative Tech Solutions to attempt to resolve the issue.

Where a payment dispute or chargeback is initiated without prior contact, Creative Tech Solutions reserves the right to:

- suspend access to any digital products, portals, or services;

- pause any ongoing work or project delivery; and

- recover any outstanding amounts owed through appropriate legal means.

Customers agree to cooperate in good faith to resolve any payment disputes directly with Creative Tech Solutions before pursuing external remedies.

9. Nature of the digital content

9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality. 

9.2 We are under a legal duty to supply digital content that is in conformity with this contract. 

9.3 When we supply the digital content:

9.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

9.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and

9.3.3 you acknowledge that there may be minor errors or bugs in it. 

10. Faulty digital content

10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 

10.1.1 visit our webpage;

10.1.2 contact us using the contact details at the top of this page; or

10.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. 

10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 

10.3 If your digital content is faulty, please contact us using the contact details at the top of this page. 

10.4 To avoid faults in the digital content, you must install any fixes, updates, upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded. 

10.5 For the purposes of these terms and conditions, "faulty digital content" refers to any digital content provided by Creative Tech Solutions that does not meet the following standards:

10.5.1 Non-Conformity: The digital content does not conform to the description provided at the time of purchase, including but not limited to discrepancies in functionality, features, or specifications outlined in the product description or accompanying documentation.

10.5.2 Fit for Purpose: The digital content is not fit for the intended purpose as communicated or reasonably expected by the customer at the time of purchase. This includes instances where the digital content fails to perform its intended function or does not meet the customer's specific requirements.

10.5.3 Quality: The digital content is of unsatisfactory quality, exhibiting defects, errors, or limitations that significantly impair its usability, performance, or value to the customer. This may include technical issues, errors, bugs, or other deficiencies that render the digital content unusable or substantially diminish its utility or enjoyment.

10.6 Exclusions:
The following situations are expressly excluded from the definition of "faulty digital content"

10.6.1 Customer Misuse:
Any issues arising from the misuse, improper handling, or unauthorised modifications of the digital content by the customer or third parties.

10.6.2 Third-Party Interference:
Failures or malfunctions caused by factors beyond Creative Tech Solutions' control, including but not limited to compatibility issues with third-party software or hardware, network disruptions, or force majeure events.

10.6.3 Customer Responsibilities:
Instances where the customer fails to adhere to the recommended system requirements, installation procedures, or usage guidelines provided by Creative Tech Solutions, resulting in performance issues or other related problems.

10.7. Resolution:
In the event that digital content is deemed "faulty" according to the above definition, customers are entitled to the remedies outlined in Clause 10 of these terms and conditions, which may include repair, replacement, or refund, as determined by Creative Tech Solutions in its sole discretion.

11. Ordering a service from us

11.1 Here, we set out how a legally binding contract between you and us is made. 

11.1.1 Right to Refuse Service

Creative Tech Solutions reserves the right to refuse or terminate services where a project is deemed unlawful, unethical, or inconsistent with the policies or professional standards of Creative Tech Solutions.

In such circumstances, any work already completed will remain payable and any payments already made may be non-refundable.

11.2 You will contact us, either via a Discovery Call, or by other means, where we will discuss your requirements and agree verbally the outline of the services we will provide. 

11.3 During the Discovery Call, or via other means of contact, you will provide us with a list of tasks that need to be carried out. We will discuss exactly what you want from our service, and which service and payment option is most appropriate.  

11.4 We will issue a quotation for the services you have requested, with a clear breakdown of what is included in each service, with associated costs. For any costs that will be incurred outside of this agreed service, this will be quoted separately and no extra work will be undertaken until this separate quote has been accepted in writing. Any 'extra' work, outside of the agreed initial service requirements may not require a signature, and may be agreed via email or via other written medium. All other terms of the agreement remain valid in this case.  

11.5 In order to accept a quotation, we will send you an email with a link to your official quotation. On following this link you will see a full breakdown of what has been requested and the associated prices. You must read the quotation carefully, and once understood and accepted clicking on the ‘Signature’ box you agree to all terms in the quotation, and to all those included within this document and any other documents referenced within this document. 

11.6 On acceptance of the quotation you agree to pay in full for the services stated within the quotation, in turn we agree to carry out all services stated on the quotation to which you have agreed to pay.

11.7 In some circumstances, where agreed in writing, the full payment may be split into two payments of 50% per payment. The initial payment (the 'deposit') shall be paid on acceptance of the quotation. The remaining 50% of the full payment shall be paid on completion of the service.

11.7.1 Refund Policy for Services
All payments made for services, including but not limited to Done For You (DFY) services, Done With You (DWY) services, packages, and priority time blocks, are non-refundable once payment has been made, unless required by law.

This includes:

- service packages

- project work

- consulting or coaching sessions

- priority time blocks

- paid invoices

Once a project has commenced, no refunds will be issued.

A project is considered 'commenced' once project planning, onboarding, scheduling, or implementation work has begun.

This does not affect the Customer’s statutory rights under the Consumer Rights Act 2015 where services are not delivered with reasonable care and skill.

11.7.2 Changes to Purchased Services

Customers may request to change the service they have purchased, provided that:

- the replacement service is scheduled and completed within six (6) months of the original purchase date

- the request is subject to availability

- any change in scope may require a new project date

Creative Tech Solutions cannot guarantee that a previously reserved project date will remain available if the type or scope of the project changes.

11.7.3 Expiry of Purchased Services

All purchased services or packages must be scheduled and used within twelve (12) months of the original purchase date.

Any services not used within this time period will expire.

Expired services are non-refundable and non-transferable, and no replacement project will be provided.

11.7.4 Late Payment

Where payment is due and remains unpaid, Creative Tech Solutions reserves the right to:

- pause or suspend ongoing work until payment is received;

- delay project completion or delivery; and

- withhold delivery of final files, websites, funnels, or other deliverables until full payment has been made.

Creative Tech Solutions also reserves the right to charge reasonable administrative costs associated with recovering unpaid invoices.

11.8 Client Responsibilities
The Client must provide the materials, information and access reasonably required for the commencement and completion of the project.

11.8.1 Provision of Materials
The Client shall provide all materials, information, and access reasonably required for the commencement of the project, including but not limited to text, images, login credentials, account access, and branding assets. Unless otherwise agreed in writing, all required materials must be received in accordance with the Project Information Deadline set out in clause 11.8.7.

11.8.2 Late Materials Surcharge
Failure to provide the required materials by the required deadline shall result in a surcharge of ten percent (10%) of the project cost, or £50, whichever is greater, applied to cover administrative time, rescheduling, and disruption to workflow.

11.8.3 Rescheduling
Should the Client wish to reschedule the agreed project start date, a minimum of seven (7) days’ written notice must be provided.

Rescheduling requests made with less than seven (7) days’ notice will incur a rescheduling fee of £100, which must be paid prior to the project commencing.

Rescheduling is subject to availability.

11.8.4 Client Delays

Creative Tech Solutions shall not be held liable for any delay or failure to meet the agreed project timeline arising from the Client’s failure to:

a) provide the necessary materials within the required timeframe; or

b) give adequate notice of rescheduling.

11.8.5 Last-Minute and Fast-Turnaround Projects

Creative Tech Solutions typically schedules projects three (3) to six (6) weeks in advance, depending on current workload.

If a Client requires a project or task to be scheduled, commenced, or completed with less than seven (7) days’ notice, a priority fee of £150 will apply.

This may apply where a Client requires work to begin immediately, be prioritised ahead of existing bookings, or be completed within a short timeframe.

This fee reflects the need to adjust existing project schedules, which may affect other client bookings, and may require work to be completed outside normal scheduling hours.

Priority work is subject to availability and cannot be guaranteed.

11.8.6 Project Inactivity and Restart Fee

If a project cannot proceed due to a lack of communication, missing materials, or delayed approvals from the Client, the project may be placed on hold.

If the Client fails to respond to communication or provide the required materials for 30 consecutive days, the project will be considered inactive or abandoned.

Creative Tech Solutions may close inactive projects at its discretion.

If the Client later wishes to restart the project, a restart fee of £150 will apply and any further work will be scheduled subject to availability.

Projects inactive for 90 days or more may require a new quotation.

11.8.7 Project Information Deadline

The Client agrees to provide all information, content, assets, approvals, access credentials, and other materials reasonably required for the completion of the project no later than seven (7) days before the agreed project start date.

Where the required information is not provided by this deadline, Creative Tech Solutions reserves the right to:

- delay the project start date;

- reschedule the project to the next available slot;

- apply any applicable rescheduling fees outlined in these Terms and Conditions; and/or

- charge for any additional administrative time required as a result of the delay.

Creative Tech Solutions shall not be liable for any delays to project completion resulting from the Client's failure to provide the required information within the required timeframe.

11.8.8 Product, Offer, or Programme Name Changes

Projects are built using information supplied and approved by the Client at the time the project commences.

If, after project commencement, the Client requests a change to the name of a product, offer, programme, membership, course, service, challenge, lead magnet, event, or similar asset that has already been incorporated into any part of the project, Creative Tech Solutions reserves the right to charge for the additional work required.

This is because such changes may require updates across multiple project components, including but not limited to:

- automations;

- email sequences;

- forms;

- landing pages;

- checkout pages;

- course areas;

- membership areas;

- tags;

- triggers;

- workflows;

- calendars; and

- associated documentation.

Unless otherwise agreed in writing, such changes will be charged at a minimum of one (1) hour at the current standard hourly rate for each requested name change.

11.9 Platform Access and Third-Party Systems

During the course of providing services we may require access to systems or platforms used by the Client.

This may include, but is not limited to:

- FEA Create accounts

- CRM platforms such as GoHighLevel

- domain registrars

- website hosting platforms

- email marketing systems

- payment processors such as Stripe or PayPal

- other third-party software or services

The Client is not obligated to provide such access. However, failure to provide required access may prevent Creative Tech Solutions from completing the service and we shall not be liable for delays or inability to complete work in such circumstances.

Where access is provided, Creative Tech Solutions will only use such access for the purpose of delivering the agreed services.

Creative Tech Solutions is not responsible for:

- platform outages

- system errors

- third-party software issues

- account suspensions

- billing issues with third-party providers

- actions taken by the Client within their own systems.

Clients remain responsible for the ongoing management, security, and maintenance of their own systems and accounts.

Clients are responsible for maintaining backups of their own data and systems.

11.9.1 Client Platform Compliance

Clients are responsible for ensuring that their use of any third-party platforms, payment processors, email marketing systems, or CRM systems complies with the policies and acceptable use rules of those platforms.

Creative Tech Solutions shall not be responsible for any account suspension, restriction, payment processor limitations, email deliverability issues, or platform bans resulting from the Client’s marketing practices, business model, or use of third-party services.

11.9.2 Third-Party Platform Changes

Many services provided by Creative Tech Solutions rely on third-party software, platforms, and integrations.

Creative Tech Solutions shall not be liable for any loss of functionality, service interruptions, automation failures, or system errors caused by updates, policy changes, technical modifications, or discontinuation of services by third-party providers.

Any work required to repair or update systems affected by such changes may be treated as additional work and may incur additional charges.

11.10 Client System Changes During Project: During the period between service commencement and completion you agree not to alter any content, settings, or configurations associated with any website, funnel, or platform being worked on as part of the service that might interfere with the service we have been contracted to provide, unless agreed with us in writing. 

11.11 Early Commencement of Work: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Customers normally have a 14-day cooling-off period before services begin. Should you require the work to begin within the 14-day period, but cancel after the service has commenced, you agree to pay us a proportionate amount for the work carried out. 

11.12 Attribution: Where a website or funnel has been created by us, the final version will have the wording 'Built by Creative Tech Solutions', or wording similar to this, within the footer of each web page, unless otherwise agreed between you and us in writing.

11.13 Changes to Project Scope

Projects are carried out according to the scope outlined in the accepted quotation.

If the Client requests changes that significantly alter the agreed scope of work after the project has begun, Creative Tech Solutions reserves the right to:

- adjust project timelines; and/or

- charge additional fees for the additional work required.

Any additional work will be quoted and must be approved before work proceeds.

11.14 Revisions and Additional Work

Projects include a reasonable level of revisions necessary to deliver the agreed scope of work as outlined in the accepted quotation.

Revision requests that fall outside the original scope of the project, involve substantial changes to previously approved work, or require additional development time may be treated as additional work.

Creative Tech Solutions reserves the right to charge additional fees for such work, which will be quoted and agreed with the Client before the work proceeds.

11.15 Approval of Work

Once the Client has approved work, designs, funnels, automations, websites, or other deliverables, either verbally or in writing, that approval will be considered final.

Any changes requested after approval may be treated as additional work and may incur additional charges.

If the Client does not provide feedback or revision requests within seven (7) days after deliverables are presented, Creative Tech Solutions reserves the right to consider the work approved and the project completed.

11.16 Post-Project Support

Unless otherwise agreed in writing, the completion of a project marks the end of the agreed service.

Creative Tech Solutions does not provide ongoing technical support, maintenance, updates, or troubleshooting after project completion unless the Client has purchased an ongoing support service or priority time block.

Any support requested after project completion may be charged at the applicable hourly rate or through the purchase of a relevant support package.

11.17 Client Conduct

Creative Tech Solutions is committed to maintaining a professional and respectful working relationship with all Clients.

Creative Tech Solutions reserves the right to terminate a project or service agreement if a Client engages in behaviour that is abusive, threatening, discriminatory, or otherwise inappropriate toward Creative Tech Solutions or its representatives.

In such circumstances, any work already completed will remain payable and any payments already made will be non-refundable.

11.18 AI-Assisted Tools

Creative Tech Solutions may utilise artificial intelligence (AI) assisted tools, software, or technologies as part of its internal workflow to support activities such as research, content generation, copywriting, proofreading, summarisation, brainstorming, planning, automation development, coding assistance, and other project-related tasks.

All work delivered to the Client remains subject to human review, editing, and approval by Creative Tech Solutions prior to delivery.

The use of AI-assisted tools forms part of Creative Tech Solutions' standard working practices and is reflected within the pricing of its services.

Clients acknowledge and accept that AI-assisted tools may be used during the delivery of services unless otherwise agreed in writing before the commencement of the project.

The Client remains responsible for reviewing and approving all final copy, content, messaging, and marketing materials before publication.

12. End of the contract

12.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. 

13. Purchasing priority time blocks

13.1 By placing an order for a priority time block you commit to paying the fee in full for the time period you have ordered. In the case of the monthly membership option the number of hours ordered will continue to be charged on a monthly basis until cancelled by you. By placing an order for the monthly membership you commit to paying for a minimum of three (3) months at the stated rate. The membership will continue at the same number of hours per month until such time as you cancel your membership in writing.

13.2 The number of hours ordered are for use within the month following that in which they are purchased. As an example, an order placed in January will have hours booked for the month of February. It is your responsibility to ensure that all hours have been booked in their entirety prior to their expiry. Unused hours will not be refunded. This does not affect your right to cancel outlined in clause 15.

13.3 Each block of hours is applicable for one (1) month only and will not roll over to the following month.

13.4 Any part of clause 13 may be subject to change provided those changes are agreed in writing by you and us.

14. Limitation on our liability

14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 

14.1.1 losses that were not foreseeable to you and us when the contract was formed;

14.1.2 losses that were not caused by any breach on our part;

14.1.3 business losses; or

14.1.4 losses to non-consumers. 

14.2 No Guarantee of Business Results
Creative Tech Solutions provides technical implementation services.

While every effort is made to deliver high-quality systems and builds, Creative Tech Solutions does not guarantee specific business outcomes, marketing performance, sales results, or financial returns arising from the use of any digital systems, funnels, websites, automations, or services provided.

14.3 No Guarantee of Ongoing Functionality

Creative Tech Solutions cannot guarantee the ongoing functionality of automations, integrations, or third-party systems due to updates, policy changes, or technical changes made by third-party platforms.

14.4 Email Deliverability Disclaimer

Creative Tech Solutions does not guarantee email deliverability, inbox placement, open rates, click-through rates, conversion rates, response rates, or any specific marketing performance.

The delivery and performance of email communications are affected by numerous factors outside the control of Creative Tech Solutions, including but not limited to:

- sender reputation;

- domain reputation;

- DNS configuration;

- email authentication records (including SPF, DKIM and DMARC);

- recipient mail server policies;

- spam filtering systems;

- email content;

- subscriber engagement;

- mailing practices; and

- third-party email service providers.

Where Creative Tech Solutions assists with domain configuration, email authentication, automation setup, or email marketing systems, such assistance is provided on a best-efforts basis only.

Creative Tech Solutions shall not be liable for any loss of deliverability, reduced inbox placement, blacklisting, account suspension, reduced engagement, loss of revenue, or other consequences arising from factors outside its reasonable control.

14.5 Copy, Content and Marketing Approval

Where Creative Tech Solutions creates, edits, formats, restructures, or assists with copy, content, marketing materials, emails, website text, sales pages, lead magnets, advertisements, social media content, or similar materials, the Client remains responsible for reviewing and approving all final content prior to publication, distribution, or use.

Creative Tech Solutions shall not be liable for any errors, omissions, inaccuracies, legal compliance issues, claims, losses, or damages arising from content that has been reviewed, approved, or published by the Client.

15. Cancellation

15.1 You have a 14 day period in which to cancel your order without giving any reason, in order to get a full refund on your digital content, prior to beginning the download. You do not have this right to cancel once a download has been initiated, or your online portal has been accessed. 

15.2 Any items found to be faulty are to be returned within 14 days of cancellation. 

15.3 You will cover the cost of any returns.  

15.4 A refund will only be issued once faulty goods are returned and have been found to be faulty, where applicable, in unused and in ‘as-new’ condition. 

15.5 A refund will be issued within 14 days of receiving the goods, provided they are found to be faulty, where applicable, are of unused and in ‘as-new’ condition 

15.6 Refunds will be for the full amount of the product, taxes and delivery where the courier has been chosen by us. If you have chosen your own courier then the delivery cost reimbursement will be at the rate of the cheapest courier service we would have used. 

15.7 On cancellation of the contract any ancillary contracts will be considered cancelled. 

15.8 In order to cancel an order you should complete a ‘model cancellation form’. This can be found at the end of this document or by contacting us via email.  

16. Data Protection and Security

16.1 Data Handling: Creative Tech Solutions is committed to protecting the privacy and security of your personal information. Any personal data provided by you will be handled in accordance with our Privacy Policy, which outlines how we collect, store, use, and share your information.

16.2 Security Measures: We implement industry-standard security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. However, it's important to note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

16.3 Confidentiality: Any confidential or proprietary information shared by you during the course of our services will be treated with the utmost confidentiality and will only be used for the purposes of providing the agreed-upon services. We will not disclose your confidential information to third parties without your consent, except as required by law.

16.4 Third-party Services: In some cases, we may use third-party service providers to assist us in delivering our services. These providers may have access to your personal information only to the extent necessary to perform their functions, and they are contractually obligated to maintain the confidentiality and security of your data.

16.5 User Responsibility: While we take reasonable precautions to protect your data, you are also responsible for maintaining the security of your account credentials and ensuring the confidentiality of any sensitive information you transmit to us. Please notify us immediately if you become aware of any unauthorised access or use of your account.

17. Intellectual Property Rights

17.1 Ownership
Unless otherwise agreed in writing, all intellectual property rights (including but not limited to copyright, trademarks, patents, and design rights) in any materials, documents, software, or other deliverables provided by Creative Tech Solutions shall remain the property of Creative Tech Solutions or its licensors.

17.2 License Upon receipt of full payment for the services provided, Creative Tech Solutions grants the Customer a non-exclusive, non-transferable license to use the deliverables solely for the purposes outlined in the contract. This license is limited to the duration of the contract and may be subject to additional terms and restrictions as specified therein.

17.3 Restrictions The Customer shall not reproduce, modify, distribute, display, or create derivative works based on the deliverables without the prior written consent of Creative Tech Solutions. Any unauthorised use or infringement of Creative Tech Solutions' intellectual property rights may result in legal action and remedies under applicable laws.

17.4 Client Materials Any materials, documents, or information provided by the Customer for the purposes of the services shall remain the property of the Customer. However, the Customer grants Creative Tech Solutions a non-exclusive license to use such materials solely for the purposes of providing the services under the contract.

17.4.1 Portfolio and Marketing Rights

Creative Tech Solutions reserves the right to display completed work within portfolios, case studies, marketing materials, and social media for promotional purposes.

This may include screenshots, descriptions of the project, and publicly visible elements of the work completed.

Confidential or sensitive information will not be disclosed without permission.

17.4.2 Client Content Responsibility

The Client is solely responsible for ensuring that any content, materials, images, branding assets, or other information provided to Creative Tech Solutions does not infringe the intellectual property rights, privacy rights, or other legal rights of any third party.

Creative Tech Solutions shall not be liable for any claims, damages, or legal actions arising from the use of materials supplied by the Client.

17.4.3 Ownership of Deliverables

Subject to full payment being received, ownership of the final website, funnel, automation, course area, membership area, or other deliverables specifically created for the Client as part of the agreed project shall transfer to the Client.

Creative Tech Solutions retains ownership of any underlying templates, frameworks, methodologies, proprietary systems, training materials, processes, and intellectual property used in creating the deliverables.

Nothing within this agreement shall transfer ownership of Creative Tech Solutions' underlying intellectual property, systems, methodologies, templates, processes, or proprietary assets.

17.4.4 Associated Businesses and Shared Content Protection

17.4.4.1. For the purposes of these Terms and Conditions, "Associated Business" means Creative Tech Solutions, Be Right Back, and any other trading styles, brands, websites, memberships, communities, courses, workshops, events, services, educational programmes, digital products, or business activities operated by the same owner, its authorised representatives, employees, contractors, guest presenters, successors, or assigns.

17.4.4.2. Clients acknowledge and agree that any content, materials, training, resources, templates, frameworks, methodologies, systems, demonstrations, presentations, webinars, workshops, live sessions, social media content, recordings, educational content, communications, or other intellectual property provided by Creative Tech Solutions or an Associated Business shall be protected by the intellectual property, confidentiality, recording restriction, content protection, and usage provisions contained within these Terms and Conditions.

17.4.4.3. The protections and restrictions contained within these Terms and Conditions shall apply regardless of the brand, website, platform, community, social media account, membership, event, webinar, workshop, or delivery method through which the content is provided.

17.4.4.4. Nothing within this agreement transfers ownership of any intellectual property belonging to Creative Tech Solutions or an Associated Business unless expressly stated in writing.

17.4.5 Live Training, Demonstrations and Educational Content

17.4.5.1. Any live training sessions, webinars, workshops, presentations, demonstrations, screen shares, social media lives, recorded sessions, educational content, methodologies, frameworks, processes, templates, examples, or materials provided by Creative Tech Solutions or an Associated Business remain the intellectual property of Creative Tech Solutions unless otherwise stated in writing.

17.4.5.2. Clients may use information provided for the operation of their own business but may not reproduce, distribute, republish, teach, sell, licence, rebrand, present as their own, or create derivative training, courses, memberships, workshops, products, or services based substantially upon such content without prior written permission from Creative Tech Solutions.

17.4.5.3. Clients may not record, download, reproduce, distribute, share, transcribe, summarise for commercial purposes, or otherwise capture any live training sessions, webinars, workshops, presentations, demonstrations, screen shares, social media lives, or educational content provided by Creative Tech Solutions or an Associated Business without prior written permission from Creative Tech Solutions.

17.4.5.4. This restriction applies to screen recording software, artificial intelligence transcription tools, note-sharing services, browser extensions, audio recording devices, and any other recording or content-capture technology.

17.4.5.5. Unauthorised recording, reproduction, distribution, sharing, republishing, or commercial use of such content may result in the immediate termination of services and may result in legal action where appropriate.

17.5 Indemnity: The Customer agrees to indemnify and hold Creative Tech Solutions harmless against any claims, damages, losses, or expenses arising from the Customer's breach of intellectual property rights, including but not limited to claims of infringement by third parties.

17.6 Confidentiality: Both parties agree to maintain the confidentiality of any confidential or proprietary information exchanged during the course of the services, including but not limited to trade secrets, business strategies, and intellectual property. This obligation of confidentiality shall survive termination of the contract.

17.7 Dispute Resolution: Any disputes arising from or relating to intellectual property rights shall be resolved in accordance with the dispute resolution provisions outlined in the contract, which may include negotiation, mediation, or arbitration.

18. Third party rights

18.1 No one other than a party to this contract has any right to enforce any term of this contract. 

19. Disputes

19.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page. 

19.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. 

19.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.  

19.4 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this agreement where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

- acts of God;

- natural disasters;

- severe weather;

- fire;

- flood;

- epidemic or pandemic;

- government action or restriction;

- power failure;

- internet outage;

- cyber attack;

- failure of third-party systems or service providers;

- industrial disputes; or

- illness, incapacity, or other circumstances beyond the reasonable control of the affected party.

Where such circumstances occur, any affected deadlines or delivery dates shall be extended by a reasonable period.

20. References

20.1 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

https://assets.publishing.service.gov.uk/media/5a817b92ed915d74e33fe73a/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

20.2 Consumer Rights Act: Digital Content:

https://www.businesscompanion.info/sites/default/files/CRA-Digital-Content-Guidance-for-Business-Sep-2015.pdf

21. Technical Requirements for Digital Content and Online Courses and Communication

21.1 In order to download and successfully use the digital products, and to access courses and the coaching calls, your device needs to comply with the minimum requirements set out below:

Minimum Computer Specification:

Windows Laptop or PC, or Apple MacBook or iMac variant

Minimum of 4GB RAM

Speakers or headphones

Microphone

Camera

Adobe Reader or other PDF reader software

Word processor software - Microsoft Word 2003 or newer recommended

Zoom software

Teams software

Internet Browser: Chrome, Firefox, Edge for PC / Chrome, Firefox, Safari for Mac

Internet connection with 1.5Mbps minimum download speed - 20Mbps+ recommended 

21.2 You will need internet access to download the digital content and to access the courses, and you are responsible for any charges you may incur.

21.3 We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control. 

21.4 When certain digital content is purchased it may download automatically onto your computer or device. Please check carefully before downloading as this may cause your data limit being exceeded resulting in higher costs than expected, particularly if you are using your mobile phone abroad.

21.5 When accessing courses or coaching calls in a location where you are not connected to a Wi-Fi network, and you are connected via mobile data, you may incur higher costs from your mobile network provider than expected, particularly if you are using your mobile phone abroad. This should be checked carefully to ensure excessive costs are not incurred.